This week at ISE 2018 the Crestron Integration Awards winners were announced and we are proud to have been awarded Crestron EMEA’s Best User Experience (Residential) award.

This upgrade project completely transformed the client’s experience of smart home technology by creating a fully integrated solution combining Crestron’s 3-series Control Processor and the current generation of TSW touch screens.


The existing, sophisticated but complex system in this property had resulted in the client falling out of love with technology. The head-end was over-heating, which caused the equipment to fail, breaking the integration between equipment. The client was frustrated with the system and needed to be persuaded that the right solution for them was to invest in re-engineering and upgrading it to make it work simply, reliably and seamlessly.

We advised the client to relocate and redesign the main head-end and room so it would stay cooler, improve system reliability and allow for easier maintenance. We updated the Crestron system and designed a simpler, more modern user interface and enhanced the functionality of the integration between Crestron and sub-systems.

With Crestron at the heart of this system, properly delivered, we have been able to vastly simplify and improve the user experience. The client is extremely happy with the approach we took and the ease of use of the new system – so much so that we were asked to add a highly specified dedicated home cinema!

Client Testimonial

“I sought help from SMC with the overhaul of the technology within my home. They paid careful attention to the design and my specific requirements resulting in a bespoke solution that fits well with my lifestyle.  The team have been professional, friendly and helpful throughout the upgrade process and I have trust in them to provide continued support into the future.”

Crestron award winner
Best user experience - Crestron Award 2018
SMC headend
User interface - Crestron