SAATCHI GALLERY – SMC SUPPORT

Commemorating the 100th anniversary of the discovery of Tutankhamun’s tomb, the Saatchi Gallery hosted these glittering world heritage artefacts before their return to Egypt forever.

 

Alongside the exhibition the Saatchi gallery held a fully immersive cinematic VR experience, presenting the inside of the great pyramid – Tutankhamun’s tomb. With a photo realistic recreation of the tomb’s genuine artifacts as discovered a hundred years ago, viewers can explore the ancient rooms that tell of Tut’s life, death, and journey through Egyptian afterlife, all while seated in an immersive Positron Voyager Motion Chair. The 8-minute experience, narrated by Downton Abbey’s Hugh Bonneville, premiered at the Saatchi Gallery in London, UK, where it was shown in partnership with the world-famous IMG exhibition Tutankhamun: Treasures of the Golden Pharaoh. Guests wore VR Headsets, allowing them to explore the immersive film in full 6 degrees of freedom.

 

Stereo audio and subtle haptic vibration was synchronized to the experience.  SMC were asked to provide rapid local support for Positron, the creator and manufacturer of the VR Theater chairs and system, by being the first line of support for the gallery staff during this once-in-a-lifetime exhibition.

 

SMC SUPPORT AT THE SAATCHI GALLERY 

 

The Positron team held a full hand-over with a detailed induction, operational documentation, and manuals, allowing us to act as first line support. SMC were notified of any technical issues by the gallery team via text, email or telephone. We were available to provide support 24/7, being able to log in, diagnose, update and resolve issues remotely.

 

Our remote assistance capabilities proved particularly effective in resolving issues minimising the need for attendance resulting in a faster response and less down time.  To ensure the system continued to run reliably throughout the duration of the exhibition we carried out weekly preventative checks including visual inspections of the equipment and VR wear, ensuring the control software and support PCs were fully operational and checking/replacing any consumables such as batteries. If we were required to attend in person to resolve an issue, we were able to do so within 4 hours, at any time. This allowed us to plan visits outside of opening hours, to avoid disruption to the exhibition and to the gallery staff.

 

The SMC client platform also provided gallery staff with another easy way to contact the service team as well as providing a platform to view project information, request support with issues, view support issues and maintenance reports. This is available as standard to all SMC’s aftercare clients.

 

“SMC was uniquely qualified and did a spectacular job of taking on the support for new technologies that had not been highly commercialized in this way. Only a few VR Theaters showing cinematic content exist in the world today!”  – Jennifer Rundell, Co-founder, Positron.

 

Image source: Saatchi Gallery

Video source: Positron 

TECHNICAL