AFTERCARE FOR YOUR HOME

 

We know our customers want support when they need it, and problems fixed as fast as possible; increasingly that’s achievable without needing to visit your home, and often before you’re even aware there was an issue. How frustrating is no wifi at home, for example? With our Aftercare and Maintenance services, we can be alerted to problems and have them fixed before you notice you’re affected.

Aftercare is about making sure your technology stays working; or, when it doesn’t work, giving you an easy, helpful and fast way to get it repaired or replaced. As more and more devices become little computers in disguise, it’s peace of mind in our complex world. Plus, of course, new technology – gadgets, software, sometimes even infrastructure – are being created all the time. Your aftercare relationship with SMC means that we can help you take advantage of these, to make your lives easier, more secure or, simply, more enjoyable.

 

We provide protective and reactive aftercare services. The most effective service we offer is our home monitoring option. By monitoring the status of your systems, we can quickly diagnose problems and either fix them remotely or dispatch an engineer to your home, knowing what needs to be done before they arrive.

 

Whatever your requirements – for your home, or for the apartment building of homes that you manage – we have a service plan to suit.

New technology – gadgets, software, sometimes even infrastructure – are being created all the time. Your aftercare relationship with SMC means that we can help you take advantage of these, to make your lives easier, more secure or, simply, more enjoyable.

We provide protective and reactive aftercare services. The most effective service we offer is our home monitoring option. By monitoring the status of your systems, we can quickly diagnose problems and either fix them remotely or dispatch an engineer to your home, knowing what needs to be done before they arrive.

PROTECTIVE SERVICES

Keeping you safe and working

Cyber security

With the number of devices in your home connected to the internet, it’s vital to make sure none of these accidentally create ways for hackers to get into your network and access your personal information and other data. We recommend IT and networking equipment that’ll keep you protected. We can also help make sure your family is protected from unwanted content, or block the internet altogether at certain times.

Home monitoring

Let your home tell us as soon as something’s gone wrong, or when something needs a service. We’ll contact you straight away. Use our app, and keep track of all the items we’ve caught. It’s the easiest way to keep everything up to date, and the fastest way to getting things fixed.

Physical security

Protecting your home and its contents is as vital as ever. Striking the right balance between the convenience offered by the latest systems, and preventing unwanted attention and intrusion is our priority. With the latest solutions you can receive notifications on your mobile devices and see everything that’s happening in or around your home and also have your security systems monitored and responded to by the police. Physical security systems we offer include intruder alarms, CCTV systems and access control.

Preventative checks

We include time to give your systems a full health check. Sometimes that’s the very simple and practical (dusting and cleaning to keep cooling fans cooling, for example, or replacing ageing batteries before they give up). Other times it may be software or firmware updates for security, reliability or additional features (applied in a managed way so no inter-connected systems are affected by the change). Whatever it is, we know preventative checks live up to their name and help keep your systems running reliably

REACTIVE SERVICES

Fixing things, fast

24 / 7 Help Desk

We have a dedicated team of technology specialists on hand to help you. They’re in our Clapham office during working hours, then it’s over to the on-call team for out-of-hours support. There will be someone available whenever you need them.

Emergency Visits

If we can’t fix a problem from the office, with a service contract from SMC you’ll have our guaranteed commitment to send one of our top aftercare engineers to you to help, any time of day or night if you need it.

Remote Diagnostics

When you have a problem, it’s unlikely that you’ll know exactly what’s gone wrong. You may have no lights or no internet but there are myriad causes of these problems, now everything’s connected. Our remote diagnostics allow us to ‘dial in’ to your home system (with your permission) and identify the problem remotely. Often we can fix it remotely too!

24 / 7 Help Desk

We have a dedicated team of technology specialists on hand to help you. They’re in our Clapham office during working hours, then it’s over to the on-call team for out-of-hours support. There will be someone available whenever you need them.

Emergency Visits

If we can’t fix a problem from the office, with a service contract from SMC you’ll have our guaranteed commitment to send one of our top aftercare engineers to you to help, any time of day or night if you need it.

Remote Diagnostics

When you have a problem, it’s unlikely that you’ll know exactly what’s gone wrong. You may have no lights or no internet but there are myriad causes of these problems, now everything’s connected. Our remote diagnostics allow us to ‘dial in’ to your home system (with your permission) and identify the problem remotely. Often we can fix it remotely too!

UPGRADE SERVICES

Updating your technology

Specification, Installation & Integration

We’ve been specifying and installing systems for our clients for over 25 years. With upgrades, it’s crucial to know what to look for before you start. Our experience means we have an established process to identify potential pitfalls, and we make you aware of all the challenges involved so there are no surprises.

Configuration & Programming Services

The way you live in your home can change over time. It’s not unusual to want to repurpose a room or move furniture. When this happens you may also want to adjust your mood lighting, change your controls or move loudspeakers or TVs. We can do all of this for you at your convenience and as often as is necessary.

Overhaul & Takeover Services

It doesn’t matter if we didn’t install your systems in the first place. There are many good companies out there but not all of them have the aftercare capabilities that we have. We’re comfortable working with what you’ve already got. We can update it, remedy any issues, or simply just be on standby to respond to any problems you may encounter.

Specification, Installation & Integration

We’ve been specifying and installing systems for our clients for over 25 years. With upgrades, it’s crucial to know what to look for before you start. Our experience means we have an established process to identify potential pitfalls, and we make you aware of all the challenges involved so there are no surprises.

Configuration & Programming Services

The way you live in your home can change over time. It’s not unusual to want to repurpose a room or move furniture. When this happens you may also want to adjust your mood lighting, change your controls or move loudspeakers or TVs. We can do all of this for you at your convenience and as often as is necessary.

Overhaul & Takeover Services

It doesn’t matter if we didn’t install your systems in the first place. There are many good companies out there but not all of them have the aftercare capabilities that we have. We’re comfortable working with what you’ve already got. We can update it, remedy any issues, or simply just be on standby to respond to any problems you may encounter.

SAM, our aftercare support app, provides you with another easy way to communicate with our service team when you need us, plus it’ll have everything about your home in one place.

You can use SAM to:

 

  • View all your information in one location
  • Request support from our dedicated aftercare team
  • Report and track issues
  • Schedule call out visits
  • Receive notifications directly to your phone
  • Keep up to date with technology news

 

For more information or to download SAM click here.